Legal
Data Deletion Instructions
You can ask us to delete the information AINGU holds about you — whether you messaged a brand that uses AINGU on WhatsApp, Instagram, Messenger or TikTok, or you work for a brand that uses it.
1Ask us to delete your data
Email support@aingu.com with the subject “Data deletion request” and include:
- your name;
- the WhatsApp number, or the Instagram, Facebook or TikTok account, you used to contact the brand;
- the name of the brand you were in contact with, if you know it.
We will confirm the account is yours — usually by sending a one-time message to that WhatsApp number or account — and then delete your conversations and the details attached to them.
We complete verified requests within 30 days and email you when it is done. We only keep information past that point where the law requires us to.
2If you signed in with Facebook
If you work for a brand and connected a Facebook Page, Instagram account or WhatsApp account to AINGU, you can also remove the app’s access yourself:
- On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites).
- Find Aingu AI Customer Support and select Remove.
This stops AINGU receiving new data from those accounts. To have the data we already hold deleted as well, email us as described above.
3If you are a brand leaving AINGU
A brand can ask us to delete all of its records — its conversations, customer details and settings — when it stops using AINGU. Email support@aingu.com from an address on the brand’s account.
4How long we keep data otherwise
Unless you ask us to delete it, we keep conversation records for as long as the brand that received them uses AINGU, so it can see its customer history. See our Privacy Policy for more.
5Contact
Aingu AI, Karachi, Pakistan
support@aingu.com